Shipping Policy

All orders are shipped from our U.S. location.

Processing Times

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another email notification when your order has shipped, which will contain your tracking number. 

Note: once your order is shipped, the postal service used (such as USPS, UPS, etc.) is responsible for your order being delivered. Be sure to check your tracking number and contact us if you have any questions or issues.

Domestic Shipping

Free shipping on U.S. orders. 

Below are other delivery options that are available to choose from during the checkout process:

Shipping Option	Estimated Delivery Time*
Standard Shipping	3 to 7 business days
Expedited Shipping	2 to 3 business days
Express Shipping	1 business day

*doesn't include processing time

 

International Shipping

We offer international shipping to most countries.

The delivery options available to choose from during the checkout process are:

Shipping Option	Estimated Delivery Time*
International First-Class Shipping	8 to 21 business days
Priority Mail International	6 to 10 business days

*doesn't include processing time

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Bella's Lingerie, Inc. is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order is shipped, you will receive an email notification from us which will include a tracking number you can use to check its delivery status. Please allow 24 - 48 hours for the tracking information to become available.

Returns, Refunds, and Exchanges

For our full return policy, click here.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition., and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please contact us by submitting our contact us form with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us.